Troubleshooting: Intel RealSense D455 Connectivity Issues
Please see below for steps to resolve connectivity issues with your Intel RealSense Depth Camera D455. Please note that items #1 and #2 apply to all RealSense cameras, whereas item #3 relates to specific known issues recognized with D455 cameras.
1. Verify your device (tablet/phone/laptop) and cable both meet all minimum specifications
required for use of Dot3D with Intel RealSense.
3. The Depth Camera D455 can be sensitive to the direction in which the USB-C ports are inserted into the camera (and into the tablet/phone on the other end). Please note the following instructions from Intel with regard to this known issue: "Make sure that the usb-c cable is in SuperSpeed mode which means it has to be connected in the right way, best way is to just flip the connectors on both sides of the cable until it works"
Troubleshooting: RealSense Connectivity Issues
Intel RealSense Firmware Update Procedure
Please follow the steps below to update your Intel RealSense camera to the latest available firmware from a Windows PC. It is recommended you check for available updates regularly, especially if you are running into any performance/connection issues ...
Dot3D Won't Connect to my Intel RealSense Camera
Q: Dot3D does not recognize my Intel RealSense Camera or won't connect to it or wont allow me to start scanning with my RealSense camera. How can this be fixed? A1: Windows & Android: Make sure your computer or phone/tablet has a USB-3 compatible ...
Current Known Issues in Dot3D
Updated: 11/19/2020 (4.0.0) Scene Size Limitations on Android Pink/Purple Off-Colors from RealSense D455 & L515 Intel RealSense D455 Connectivity Issues/Inconsistencies Auto Exposure Problems with Intel RealSense Depth Camera D455 Dot3D freezing on ...
Minimum Specifications Required to Run Dot3D Pro (with supported Intel RealSense or DPI/PrimeSense 3D cameras)
Minimum System Specs (All Platforms): - At least one USB 3.0 (or higher) compatible USB port - 1 GB of available hard drive / storage space - Internet connection (to activate your Dot3D license) Minimum System / OS Specs (Windows): - Intel Pentium ...