How to Obtain Log File and Crash Reports for Troubleshooting Dot3D Support Issues

How to Obtain Log File and Crash Reports for Troubleshooting Dot3D Support Issues

How to obtain Dot3D log file to send to DotProduct Support:
Please send the Log.txt file, which can be found in Documents>Dot3D>Log on Windows and Internal_Storage>Dot3D>Log on Android.

How to obtain Dot3D crash reports to send to DotProduct Support:
Within Dot3D, please navigate to Settings>About>Crashes, and save to a new crash report folder. *This functionality is currently not available in Dot3D 4.0 Beta 1-3*


    • Related Articles

    • Troubleshooting: What to do if Dot3D is crashing (suddenly quitting its operation)

      Description: We're doing our best at DotProduct to maintain a high standard of quality in our software, ensuring it runs stably and smoothly across a variety of system specs, operating systems, 3D sensors, driver/firmware versions etc. However, we ...
    • Troubleshooting: RealSense Connectivity Issues

      https://desk.zoho.com/portal/dotproduct/en/kb/articles/rsconnectionissues
    • Dot3D (Windows) crashes shortly after start

      Some PCs have trouble running certain diagnostic code as part of the Dot3D startup process. This is a very rare problem but it is more common on PCs that are part of corporate IT. To solve the problem please add the following parameter to your Dot3D ...
    • Current Known Issues in Dot3D

      Updated: 11/19/2020 (4.0.0) Scene Size Limitations on Android Pink/Purple Off-Colors from RealSense D455 & L515 Intel RealSense D455 Connectivity Issues/Inconsistencies Auto Exposure Problems with Intel RealSense Depth Camera D455 Dot3D freezing on ...
    • Troubleshooting: Some AprilTags Unavailable for Targeting and Registration

      To register scans with AprilTags in Dot3D, you must ensure that there are at least three unique AprilTags selected for targeting. This will typically take place automatically as shown here, however you sometimes may need to readjust the active tags ...