Known Issue: Data disappears when you zoom out too far in Dot3D

Known Issue: Data disappears when you zoom out too far in Dot3D

This known issue is especially prevalent with larger area scans. To resolve the problem, please navigate to View>Vantage Points>Home.

We also expect to implement a more permanent fix in future updates. Please stay tuned.

    • Related Articles

    • Current Known Issues in Dot3D

      Updated: 11/19/2020 (4.0.0) Scene Size Limitations on Android Pink/Purple Off-Colors from RealSense D455 & L515 Intel RealSense D455 Connectivity Issues/Inconsistencies Auto Exposure Problems with Intel RealSense Depth Camera D455 Dot3D freezing on ...

    • Known Issue: Auto Exposure Problems with Intel RealSense Depth Camera D455

      In our testing we have recognized a rare issue with the new Intel RealSense Depth Camera D455. If you start scanning with your D455 and see large holes in your scene (grey checkerboard areas not being recognized by the camera), you may be running ...

    • Known Issue: Pink/Purple Off-Colors from RealSense D455 & L515

      We have recognized the following color effects in data captured with the Intel RealSense D455 and L515 cameras in certain scenarios: 1. Pink/purple data in bright sunlight with the Intel RealSense Depth Camera D455 In certain direct sunlight ...

    • Known Issue: Scene Size Limitations on Android

      We are currently seeing significant scene size limitations on Android/Samsung tablets and phones with the latest OS updates installed. If you plan to scan large scenes (over 50 million points), we recommend considering a Windows tablet if possible. ...

    • How to transfer Dot3D scan data off of iOS devices

      Option 1: USB stick + USB C to A adapter + Files app (pre-installed iOS file management app) Copy your .DP files onto a USB drive via the Files app and a USB stick/adapter. Option 2: Share to your chosen cloud platform (i.e. Google Drive, Dropbox, ...