Intel RealSense
Known Issue: Dot3D freezes on Android when connecting an Intel RealSense camera if you've checked the box to "Always open Dot3D when Intel(R) RealSense(TM) Depth Camera ___ is connected" (Do not check this box)
Android only: DO NOT check the box to "Always open Dot3D when Intel(R) RealSense(TM) Depth Camera ___ is connected" when connecting a RealSense camera to your devices. This will result in Dot3D freezing every time you connect that camera if Dot3D is ...
Known Issue: Auto Exposure Problems with Intel RealSense Depth Camera D455
In our testing we have recognized a rare issue with the new Intel RealSense Depth Camera D455. If you start scanning with your D455 and see large holes in your scene (grey checkerboard areas not being recognized by the camera), you may be running ...
Known Issue: Pink/Purple Off-Colors from RealSense D455 & L515
We have recognized the following color effects in data captured with the Intel RealSense D455 and L515 cameras in certain scenarios: 1. Pink/purple data in bright sunlight with the Intel RealSense Depth Camera D455 In certain direct sunlight ...
Troubleshooting: Intel RealSense D455 Connectivity Issues
Please see below for steps to resolve connectivity issues with your Intel RealSense Depth Camera D455. Please note that items #1 and #2 apply to all RealSense cameras, whereas item #3 relates to specific known issues recognized with D455 cameras. 1. ...
Intel RealSense Firmware Update Procedure
Please follow the steps below to update your Intel RealSense camera to the latest available firmware from a Windows PC. It is recommended you check for available updates regularly, especially if you are running into any performance/connection issues ...
Recommended Phones for Use with Dot3D Pro
Please see below for a running list of phones supported for use with Dot3D for 3D scanning. Android phones require an Intel RealSense (or DPI-X/DPI-XSR) depth camera. Apple phones only support scanning via their built-in LiDAR cameras. Note that this ...
Pros / Cons and scanning Best Practices for Intel RealSense D415 and D435
The Intel RealSense D455, D415, and D435 (as well as D435i) sensors are a great choice for scanning outdoors and/or in sunlight. However, as with all sensors, they have both advantages and limitations. Following best practices is highly recommended ...
Which Intel® RealSense™ depth camera is recommended for use with Dot3D Scan/Pro?
Of the current lineup of Intel® RealSense™ depth cameras (L515, D455, D415, D435, D435i), we primarily recommend the L515 and D455 for the best results when paired with Dot3D for 3D scanning purposes. While there are many factors at play here, the ...
Dot3D Won't Connect to my Intel RealSense Camera
Q: Dot3D does not recognize my Intel RealSense Camera or won't connect to it or wont allow me to start scanning with my RealSense camera. How can this be fixed? A1: Windows & Android: Make sure your computer or phone/tablet has a USB-3 compatible ...
Recommended Tablets for Use with Dot3D
1. iPad Pro (2020 & up) - built-in LiDAR camera, not compatible with external cameras 2. Microsoft Surface Pro Series 3. Microsoft Surface Go Series (DPI-10/SR compatible) 4. Samsung Galaxy Tab S Series (not LITE or FE models) 5. Any other ...
Troubleshooting: RealSense Connectivity Issues
https://desk.zoho.com/portal/dotproduct/en/kb/articles/rsconnectionissues